Faq

Frequently Asked Questions

Q: Are you a licensed minicab / airport transfer company?
A: Yes. We are licensed by the Transport for London.

Q: Is your service available day and night?
A: Yes. We operate 24 hours, 7 days a week, all through the year.

Q: Can I Pay Extra At Night Service?
A: Yes. £5 extra on night service (9 PM to 5 AM).

Q: How early do I need to book my car?
A: We recommend you book your car a minimum of 12 hours in advance. In many cases we are able to provide vehicles on much shorter notice, so please call us and check availability.

Q: How do I find my driver at the airport?
A: The pick-up instructions will be contained in the "Journey Details" email and text message.

Q: What is the 'Meet and Greet' service?
A: The "Meet & Greet" service is where the driver parks the vehicle and enters the airport terminal holding a sign with your name on it.

This service is not included as standard but can be added for an additional £10 to cover parking charges.

The driver will display exactly the name entered in the "Head Passenger Full Name" field.

Q: Will I incur any extra charges if my plane is delayed or cancelled by the airline?
A: No. We track your flight landing time and adjust the driver's arrival according to any delays or cancellations.

Q: Can I make a booking on the phone?
A: Yes. You can call us on 020 8088 5000 or 07469 206019.

Q: What happens after I have made an online booking?
A: We will review your request and send you a confirmation email.

Q: Can I smoke in the vehicle?
A: No. We have a strict no-smoking policy in all our vehicles.

Q: Will you meet us at any time of day?
A: Yes. We provide a 24-hour service. There is no extra charge for unsocial hours. Additional charges apply only during the Christmas period (Christmas Eve, Christmas Day, Boxing Day, New Year's Eve and New Year's Day).